Data and artificial intelligence are crucial components in creating innovative solutions that will help drive operational efficiencies within the power and water utilities sector, says IT Max Global, a premier innovation and IT services provider.
From data management to predictive analytics and machine learning, utility companies will be equipped with the right tools and accurate information to enable data-driven decision-making and AI-powered insights, achieving enhanced energy and distribution forecasting, automated maintenance, and improved regulatory compliance within the industry.
“AI in utilities is both a challenge and a solution,” says Simon Khoury, Innovation Lead at IT Max Global. “While computer centres needed for AI have placed massive pressure on grids, AI itself holds the solution to the power sector’s growing challenges. The key is a strong data strategy—there can be no AI without Information Architecture. The real transformation happens when organisations align business goals with AI-driven insights.”
Speaking from his practical experience at IT Max Global, a premier innovation and IT services provider working with multiple governmental and utility entities, Khoury underscored that the true foundation for impactful AI and data initiatives in the power and water utilities sector lies in strategic leadership and its ability to induce structural and mentality shifts conducive to leveraging data and AI effectively.
As utility companies increasingly turn to AI and data to fuel transformation, success is much less about the technology itself and more about effective leadership and change management. That was one of the key takeaways from Khoury’s featured talk at TAQA’s ETLAQ Leadership Training Event at the ADGM Academy. During his session, titled “Strategic Leadership in Utilities: A Data & AI Roadmap for Success,” he provided insights into how future industry leaders can leverage data and AI to drive sustainable innovation in the power and water utilities sector.
Addressing Barriers to AI & Data Adoption
Khoury’s presentation focused on real-world challenges surrounding AI and data projects in utilities, emphasising that many barriers are not technological but instead tied to people and processes. He led with case studies to outline a “success blueprint” that addresses the type of structure, mindset, and foundations needed to achieve success in utility-related data and AI initiatives. This roadmap highlights how utility companies can successfully implement advanced technology while aligning it with strategic business goals. Khoury also introduced the concept of the AI Ladder—a structured approach to achieving AI maturity.
“The biggest mistake we see leaders making is jumping to the AI mandate without prioritising a strong and purposeful data strategy. If AI is the refinery, data is the new oil. Another common leadership mistake is failing to recognise the need to reshuffle traditional organisational and business unit structures. I always advocate progressing from a centralised/decentralised business unit model tasked with AI initiatives to what we call a ‘Federated’ model—built around data topics—that combines the best of both worlds,” said Khoury.
ETLAQ is a prestigious initiative that empowers Emirati graduates to lead in the utilities sector, serving as a launchpad for Emirati graduates with outstanding academic credentials who are seeking to build their careers in one of TAQA’s operating companies. IT Max Global’s participation at the event aligns with the company’s broader efforts to equip future leaders with the tools to navigate digital transformation and maximise AI’s potential in the utilities sector. This also supports the brand’s mission to reinforce the UAE’s commitment to innovation, sustainability, and digital transformation.
