IFS acquires TheLoops to launch the Industrial AI workforce

IFS, the leading provider of enterprise cloud and Industrial AI software, today announced the acquisition of TheLoops, a cutting-edge innovator in autonomous AI agent technology. By applying TheLoops’ agentic capabilities within industrial settings, IFS becomes the first vendor to offer an AI agentic platform purpose-built for the mission-critical assets and processes upon which industries depend.

The acquisition of TheLoops marks a shift from enterprise software that merely tracks work to software that actually performs it. This is the first enterprise-grade AI agent platform designed to deliver resilience, productivity and measurable ROI — not as a co-pilot, but as a co-worker — while ensuring security and governance from the outset.

Mark Moffat, Chief Executive Officer, IFS, commented: “The opportunity AI presents to mission-critical industries is immense, but it must be structured around genuine value capture. The agentic capabilities TheLoops brings will enable our customers to transform their processes, operational efficiency and how they differentiate through the Moments of Service they deliver.” He continued: “Our customers will be able to harness intelligent digital teammates that understand their business from day one — agents that speak their industrial language, follow their rules and operate securely within their workflows. With TheLoops, we are providing a platform that makes Industrial AI agentic, actionable and accessible — at scale. This represents IFS extending its lead in Industrial AI.”

The acquisition of TheLoops enhances the IFS solution by delivering a multi-agent environment where autonomous AI agents are not only composable and governed, but also semantically aware of their operating context. By embedding these AI agents across its industrial suite, IFS is creating a digital workforce purpose-built for regulated, asset-intensive sectors. The combination of TheLoops’ AI agent platform with IFS’s deep industry expertise enables agents that:

• Understand the semantics of a customer’s industry and business;

• Participate in genuine enterprise workflows, working alongside humans;

• Adhere to customer-defined security, data access and compliance protocols;

• Collaborate with specialist agents across integrated domains.

The result is a new era of automation, where intelligent agents continuously search, reason and act to streamline operations, expand capacity and free up skilled employees for higher-value tasks. It moves beyond traditional AI’s pattern recognition and prediction, enabling truly autonomous decision-making and execution.

Somya Kapoor, Chief Executive Officer, TheLoops, said: “At TheLoops, our mission has always been to deliver AI that drives action, not just insight. By joining forces with IFS, we are elevating that vision to an entirely new level. Together, we’re providing autonomous AI agents that understand the real-world complexity of industrial environments — what needs to be done, how to do it, and how to do it securely, ethically and at scale. This isn’t experimental; it’s transformational. I’m incredibly excited to bring this innovation to customers worldwide.”

Aly Pinder, Research Vice President, Aftermarket Services Strategies, IDC, added: “AI is disrupting our world, but nowhere is its potential impact greater than in the industrial setting. IFS’s acquisition of TheLoops is addressing a significant opportunity for asset-intensive and service-driven industries, where agentic decision-making will enable organisations to rethink their digital workforce and improve how they serve their own customers. IFS is well-placed to lead this shift within the sectors it supports — delivering intelligent automation that is not only smart, but situationally aware and operationally impactful.”