Riverbed Unveils Next-Generation AIOps with Predictive, Agentic, Gen AI

Riverbed, the leader in AIOps for observability, today announced a major expansion of the Riverbed Platform—delivering a bold set of AI-powered observability solutions that bring together Riverbed Generative, Predictive and Agentic AI, along with innovative data observability modules for unified communications applications, network packets, and Intel® Thunderbolt™ and Wi-Fi connected devices.

“Customers want to consolidate observability tools, deploy AI that delivers ROI, and feed their enterprise data repositories,” stated Dave Donatelli, CEO of Riverbed. “That’s exactly what Riverbed delivers—and our customers rewarded Riverbed with 102% observability bookings growth in Q1 2025. Our platform enables Riverbed to deliver rapid innovation, as showcased in today’s broad slate of new announcements.”

Expanded AI Capabilities with Riverbed Generative, Predictive and Agentic AI

Riverbed customers are executing over 64 million AI remediations annually and seeing impressive returns. At the core of today’s announcement is Riverbed’s expanded AI capability, designed to simplify AIOps and help organisations shift from reactive to predictive IT operations.

• Riverbed IQ Assist™ revolutionises AIOps with Generative AI that delivers instant, context-rich insights—without the need for lengthy chatbot threads or tedious prompts. IQ Assist graphically surfaces root causes and recommends remediations, empowering IT teams with timely, actionable intelligence. It integrates with ITSM platforms like ServiceNow and supports an expanding library of GenAI use cases—or customers can create their own.

• Riverbed Predictive AI, seamlessly integrated into Riverbed IQ Ops™, leverages real-time and historical telemetry to anticipate issues before they arise. Whether it’s detecting resource strain or flagging latency spikes, it acts as an early warning system—enabling IT to prevent disruptions, reduce costs, and enhance digital experiences.

• Riverbed Agentic AI delivers powerful, customisable automation—no coding required. Powered by the Riverbed Data Store, this innovative solution allows teams to drag and drop intelligent, task-specific AI agents into controlled workflows. Orchestrated via Riverbed IQ Ops, Agentic AI merges human oversight with machine efficiency.

New Data Collection Modules to Eliminate IT Visibility Blind Spots

Technology-driven blind spots remain one of the biggest challenges for enterprise IT. Riverbed is addressing this with the launch of three powerful new data collection modules—now available via the Riverbed Unified Agent—giving IT teams deeper visibility, actionable insights, and the ability to proactively address issues before they affect operations.

• Unified Communications (UC) Module – With video calls now taking up nearly 30% of employee time, UC performance is more critical than ever. UC issues, however, remain a leading cause of helpdesk tickets. This module delivers real-time analytics and visibility into platforms such as Microsoft Teams, Zoom, and WebEx. Combined with Riverbed IQ Ops, IT can now take a predictive approach—solving UC issues before they impact users.

• NPM+ Packet Capture Module – Offers advanced network diagnostics at the endpoint, supporting packet capture on Windows, macOS, and Linux—even for data outside corporate networks. As the only packet capture solution tailored for Zero Trust environments, it integrates seamlessly with IQ Ops to automate both troubleshooting and remediation.

• Aternity for Intel® Thunderbolt™ and Wi-Fi – An industry first, this module integrates Aternity’s digital experience analytics with Intel® Connectivity Analytics SDK to capture below-the-OS telemetry. Enterprises gain visibility across the entire Intel-connected ecosystem—including docks, peripherals, and monitors—ensuring seamless end-user performance.

Riverbed is also introducing enhancements to Aternity to support cloud-native environments and virtual desktop infrastructures. The Kubernetes Operator automates observability for cloud microservices applications, accelerating deployment by up to 300% and allowing IT teams to focus on performance optimisation. Aternity VDI Intelligence enhances support and insights for virtual environments, with real-time and multi-session visibility across platforms including Citrix, IGEL, ChromeOS, Omnissa (formerly VMware), and Azure Virtual Desktop.

Smart OTel™: Precision Observability to Support Enterprise Data and AI Needs

These announcements follow the launch of Riverbed Smart OTel™, a new, intelligent approach to OpenTelemetry (OTel) that helps IT teams better support data and AI projects. While other OTel-enabled tools produce overwhelming streams of raw telemetry, Smart OTel leverages the Riverbed Data Store to extract only the most relevant data and export it to any standard OTel collector.

Smart OTel also allows the transformation of third-party data into OTel-compliant insights and uses Riverbed AI automations to further process and refine data before export—offering unparalleled precision filtering as part of Riverbed IQ Ops.

Riverbed Platform Architecture Delivers Unique Value to Enterprise Customers

Launched in 2024, the Riverbed Platform offers a robust alternative to disjointed tools by unifying observability across enterprise IT within an open, AI-powered architecture. It provides comprehensive, high-fidelity visibility across all layers of the digital enterprise—including applications, networks, endpoint devices, digital employee experience (DEX), public cloud, Zero Trust, and mobile environments—extending far beyond typical monitoring tools.

At its core is the patented Riverbed Data Store, engineered to intelligently collect, correlate, and surface only essential data. This not only cuts through the noise but also integrates with third-party tools to provide a unified view across complex ecosystems. Riverbed IQ Ops powers this intelligence, applying advanced AI—including Generative, Predictive, Agentic, and Causal capabilities—to automate tasks, accelerate resolution, and prevent issues before they affect end users. Complementing this is Riverbed’s innovative Smart OTel, which enhances OpenTelemetry with focused, high-value data streams that support enterprise-grade observability and AI initiatives.