Aster DM Healthcare, a leading integrated healthcare provider in the GCC, marks a significant milestone with the launch of its flagship digital health platform, myAster, in the Kingdom of Saudi Arabia. This launch aligns with Aster’s ambitious plans to expand its footprint in the Kingdom and transform the healthcare experience for the people of the country.
With a proven track record as the UAE’s No.1 wellbeing and healthcare app and over 2 million downloads, myAster is set to redefine digital healthcare in Saudi Arabia. The app offers an all-encompassing suite of services, including online pharmacy, prescription home delivery, appointment management, video consultation, and home care services.
As part of its launch at the LEAP 2025 event, myAster unveiled a groundbreaking feature: AI and Gen AI voice integration in collaboration with Google Cloud. This advanced capability introduces Arabic voice response, allowing users to describe their symptoms in their native dialect for personalised and culturally relevant interactions. The AI-driven symptom analysis guides users to the most appropriate specialists or healthcare services within Aster’s network. By bridging language barriers and enhancing accessibility, this innovation underscores Aster’s dedication to delivering inclusive and patient-centric healthcare solutions in Saudi Arabia.
Designed to meet the diverse needs of users, myAster empowers individuals to track their health vitals, access lab reports and health records, and benefit from chronic disease management programmes tailored to address lifestyle diseases such as diabetes and hypertension. With these features, myAster provides a comprehensive solution for users to proactively manage their wellness journey.
Commenting on the launch of myAster in Saudi Arabia, Alisha Moopen, Managing Director & Group CEO, Aster DM Healthcare, stated: “The launch of myAster in Saudi Arabia is a pivotal moment in our journey to bring integrated and accessible healthcare solutions to the Kingdom. With the introduction of myAster, we continue to lead the digital revolution in the GCC, reaffirming our commitment to building a future-ready healthcare ecosystem that prioritises convenience, accessibility, and innovation.”
Nalla Karunanithy, CEO of Digital Health and E-Commerce, Aster DM Healthcare, added: “myAster not only empowers individuals to take charge of their health but also bridges the gap between patients and specialists by guiding them to the right care based on real-time symptom analysis. By leveraging AI and collaborating with Google Cloud, we’re setting a new standard for digital healthcare innovation. As we continue to innovate, our vision is to build a future where healthcare is not only smarter and more efficient but also deeply human-centred, meeting the unique needs of every individual we serve.”
“Unlocking solutions that empower customers remains the most critical component of every enterprise’s digital transformation strategy,” said Bader Almadi, Google Cloud GM in Saudi Arabia. “Using Google Cloud’s AI and generative AI technologies, Aster DM Healthcare aims to transform the patient experience with myAster. The introduction of Arabic voice response, powered by our advanced AI models, makes healthcare more accessible and personalised for the people of Saudi Arabia, demonstrating the potential of AI to revolutionise how healthcare is delivered.”
Aster DM Healthcare has pledged an investment of SAR 1 billion (US$250 million) in Saudi Arabia over the next 2-3 years, demonstrating its unwavering commitment to enhancing healthcare in the region. This investment will support the expansion of Aster Pharmacy to 180 stores across the Kingdom, while also scaling bed capacity to 1,000 through the establishment of five new hospitals in major cities alongside the existing Aster Sanad Hospital.
Additionally, Aster plans to launch 30 medical centres to reinforce its integrated healthcare model and provide employment opportunities to approximately 4,900 people in the Kingdom over the next five years. The introduction of myAster is a pivotal component of this strategy, designed to deliver a seamless connected care experience for the residents of Saudi Arabia.
