AI Agent Orchestrator Enhances Enterprise Productivity

ServiceNow has introduced a suite of AI-driven innovations designed to autonomously address complex enterprise challenges. The latest advancements position the ServiceNow Platform as a centralised AI agent control hub, offering businesses a structured approach to managing the rapidly evolving landscape of AI-powered automation.

The company’s latest AI Agent Orchestrator enables multiple AI agents to collaborate across various functions, including IT, customer service, and human resources. With thousands of pre-built agents and a newly launched AI Agent Studio for customisation, ServiceNow aims to drive productivity at scale. Unlike standalone solutions, its AI capabilities are embedded within the existing ServiceNow Platform, leveraging extensive workflow automation and data insights to deliver immediate value.

Industry analysts predict a significant uptake in enterprise AI adoption. Research from IDC suggests that by 2025, half of all organisations will deploy AI agents for business operations. However, while many current AI solutions function as simple chatbots, they lack the capacity for agentic intelligence, leading to fragmented processes and inefficiencies.

ServiceNow’s AI agents operate within a single platform architecture, granting them access to vast datasets and automation capabilities. This allows them to understand business needs and execute autonomous actions with efficiency. By integrating AI within its workflow solutions, the company seeks to streamline enterprise operations and reduce complexity.

“In a future with millions of AI agents acting as your new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos,” said Amit Zavery, president, chief product officer and chief operating officer at ServiceNow. “Agentic AI without unification creates more complexity within an enterprise. The ability of ServiceNow AI Agents to work together on tasks that draw from multiple systems and departments truly stands out. With a single location to orchestrate agents and prevent sprawl, our AI agents collaborate like active participants at work, acting as true extensions of their human counterparts.”

Enhancing AI Coordination

The AI Agent Orchestrator acts as a coordination layer, ensuring seamless inter-agent communication across an organisation. Unlike conventional AI tools limited to singular tasks, ServiceNow’s AI agents interact dynamically, sharing information and executing tasks in concert.

For instance, onboarding a new customer often requires coordination across multiple departments, from contract processing to support services. AI Agent Orchestrator facilitates this process, ensuring each specialised AI agent contributes to a seamless customer experience. Similarly, in cybersecurity, AI agents can collaborate across network management and security monitoring systems to detect, respond to, and mitigate threats efficiently.

“At EY, we are committed to being both a pioneer and practical leader in AI development and deployment, creating frameworks that blend ethical governance, innovation with execution,” said Raj Sharma, EY Global Managing Partner – Growth and Innovation. “AI agents are critical to empower teams with intelligent capabilities working in collaboration between humans and AI. This is why we are working with ServiceNow and our Ecosystems partners to harness the full potential of agentic AI across our AI platforms at enterprise scale, enabling us to integrate and contextualise data across our entire organisation in real time, with the high levels of trust and transparency we need built in.”

Expanding AI Capabilities

ServiceNow continues to expand its AI offerings, with thousands of AI agents already available on its platform. A network of industry partners, including Accenture, Cognizant, and Deloitte, is actively developing new AI solutions, broadening the scope of automation possibilities.

The company’s AI Agent Studio enables businesses to build and deploy custom AI agents tailored to their specific operational needs. The no-code interface allows users to define desired outcomes in natural language, with AI handling the development process. Integrated with ServiceNow’s automation suite, the tool ensures seamless alignment with existing enterprise workflows.

“For over 100 years, Rolls-Royce has been synonymous with engineering excellence and innovation, powering, protecting, and connecting the modern world. From the meticulous craftsmanship of our engines to the cutting-edge technology that drives them, we continuously push boundaries to deliver exceptional performance,” said Rachel Cameron, Head of Transformational Programmes at Rolls-Royce.

“Rolls-Royce has always been at the forefront of engineering excellence and innovation, continuously finding ways to improve efficiency, resilience, and employee experience. By integrating ServiceNow AI Agents, we are streamlining operations, reducing manual effort, and enabling faster, data-driven decision-making. AI-powered automation is helping us deflect service desk tickets, optimise workflows, and provide intelligent insights—allowing our teams to focus on high-value activities while ensuring our operations remain efficient, secure, and future-ready.”

Future-Ready AI Integration

ServiceNow’s Workflow Data Fabric enables AI agents to access structured and unstructured enterprise data, providing real-time insights for smarter decision-making. New partnerships with technology firms such as Google Cloud further enhance data integration capabilities, expanding AI’s ability to drive business efficiency.

The full suite of AI agent capabilities, including AI Agent Orchestrator and AI Agent Studio, will be available from March, included within ServiceNow’s Pro Plus and Enterprise Plus packages. The launch follows the company’s recent acquisition of Cuein, an AI-native conversational data analysis platform, reinforcing its commitment to advancing AI-driven enterprise solutions.

With a foundation built on 20 years of workflow automation, ServiceNow is positioning itself at the forefront of AI innovation. Its AI agents are designed to redefine business transformation, offering enterprises intelligent automation solutions that integrate seamlessly with existing workflows and deliver measurable impact.